The Extra Ordinary Staff Workshop

Categories: Free
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About Course

If you are tired of dragging your team to perform, losing customers to staff negligence, or watching your business stall every time you step away, this is the course your staff need.

The Extraordinary Staff Workshop is a pre recorded online class where Tracy Uwom trains your managers and employees to think, act, and deliver like leaders. Inside, your team will learn how to think like a CEO, solve problems, lead others, make sound decisions, handle difficult customers, and 10x their performance.

Stop being the only competent person in your company. Train your team to run it properly with you.

 

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What Will You Learn?

  • How to think like a CEO and develop the mindset of a business owner.
  • The art of solving business problems by thinking outside the box, without always running back to the boss.
  • How to make sound decisions by weighing the pros and cons of every situation.
  • How to lead other staff members and inspire the team to follow the company's structure.
  • The right way to delegate so tasks get done properly without costly mistakes.
  • How to increase sales by motivating other team members to bring their A game.
  • The time and resource management skills that increase productivity and deliver exceptional results.
  • How to apply emotional intelligence when handling difficult customers, complaints, and tough conversations.
  • How to anticipate future business problems and solve them before they escalate.
  • How to take initiative and do what is right for the company without waiting for instructions.
  • How to take ownership of the business and run it well even in the CEO's absence.

Course Content

Module 4 – Decision Making

Module 5 – Problem solving

Module 6 – Time Management

Module 7 – Emotional Intelligence

Module 8 – Accountability

Be an Exceptional Customer Service Rep

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